Last updated: July 2026
The 3650HQ application is developed, operated, and owned by 3650HQ Technologies Limited.
Please read these Terms of Use carefully before using the services offered by 3650HQ ("3650HQ," "we," "us," "our"). By visiting the Website, registering an account, or using the Services in any manner, you agree that you have read and agree to be bound by and a party to the terms and conditions of this Agreement and such supplemental terms notified to you from time to time that apply to specific Services selected by you (together, the "Agreement") to the exclusion of all other terms.
If you do not unconditionally agree to all the terms and conditions of this Agreement, you have no right to use the Website or Services. Use of 3650HQ's Services is expressly conditioned upon your assent to all the terms and conditions of this Agreement, to the exclusion of all other terms.
3650HQ Technologies Limited, its successors, and permitted assigns, is the sole contracting party liable for any obligations to you under this Agreement. By continuing to visit the Website, using the Services, and/or making payments for the use of the Website and/or the Services, you agree that the only party liable to you under this Agreement is 3650HQ Technologies Limited, its successors, and assigns.
The services provided by 3650HQ consist of a multi-tenant customer relationship management (CRM) dashboard and messaging aggregation tool for web and mobile application owners, which includes other communication workspace utilities offered by 3650HQ from time to time (together, the "Services").
The Services enable you as a business customer to do the following with respect to your end-user consumers ("End User Customers"):
Other internal utilities made available by 3650HQ possess the specific execution attributes set out in their associated setup menus.
The Services, together with the https://3650hq.com/ website, domain names, API dashboards, and any other linked software layers offered from time to time by 3650HQ (collectively, the "Website"), are owned and operated by 3650HQ. Subject to the terms and conditions of this Agreement, 3650HQ hereby grants you a non-exclusive, non-transferable license, with no right to sublicense, to deploy authorized 3650HQ API webhooks or code tokens on a website or application you own, control, or operate, for the sole purpose of using the Services.
3650HQ may change, suspend, or discontinue the Services at any time, including the availability of any conversational feature, database integration, token balance metric, or 3650HQ Content (as defined below). 3650HQ may also impose limits on certain deployment integrations or restrict your access to parts or all of the Services without prior notice or liability.
3650HQ reserves the right, in its sole discretion, to modify this Agreement at any time by posting a revised notice on the Website, or by sending you a notification via email. You shall be responsible for reviewing and becoming familiar with any such modifications. Your continued use of the Services following such notification constitutes your explicit acceptance of the terms and conditions of this Agreement as modified.
You represent and warrant to 3650HQ that:
You also certify that you are legally permitted to use and access the Services and take full responsibility for the selection, configuration, and downstream deployment of the Services. This Agreement is void where prohibited by law, and the right to access the Services is revoked in such jurisdictions.
The Website, the Services, and their underlying contents may only be used in accordance with the terms of this Agreement. All materials displayed, hosted, or executed on the Website or within the Services, including, but not limited to proprietary software code, dashboards, text, graphics, UI components, illustrations, and visual designs (also known as the "3650HQ Content"), are protected by copyright, intellectual property, and trademark laws.
You shall abide by all copyright notices, trademark rules, and restrictions contained in any 3650HQ Content accessed through the Services, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, reverse-engineer, or otherwise exploit for any purposes whatsoever any 3650HQ Content or proprietary rights not owned by you without the express prior written consent of 3650HQ.
In the course of using the Services, you provide text streams, messaging credentials, and communication records which are utilized by 3650HQ to facilitate the transmission features of the platform. You understand that by routing or providing content, materials, or text streams (including without limitation message payloads relating to your End User Customers) through the Services (collectively, "Your Content"), you hereby grant 3650HQ a non-exclusive, worldwide, royalty-free, transferable right to process, store, transmit, copy, reformat, and cache Your Content solely in connection with 3650HQ's technical provision of the Services to you.
For clarity, the foregoing operational processing license granted to 3650HQ does not affect your legal ownership of or right to grant additional licenses to the material in Your Content. You also acknowledge and agree that 3650HQ may use Your Content internally for debugging and improving system stability, and on a completely anonymized, aggregated, and non-identifiable basis for technical benchmarking.
3650HQ will only process personally identifiable elements in strict accordance with 3650HQ's Privacy Policy. 3650HQ will never contact your End User Customers directly except where explicitly initiated by your automated system webhooks or agent execution inputs.
If you route or process any personally identifiable information, including conversational data relating to your End User Customers, through 3650HQ, you represent and warrant that:
You further warrant, represent, and agree that you will not contribute any content or use the Services in a manner that:
3650HQ reserves the right to remove any content or disconnect any API node from the Services at any time, for any reason (including, but not limited to, upon receipt of data misuse claims from third-party networks, regulatory authorities, or if 3650HQ reasonably suspects a breach of your compliance warranties), without prior liability.
You are entirely responsible for all of your activities in connection with the Services. Any fraudulent, abusive, or otherwise illegal activity may serve as immediate grounds for the termination of your account workspace. You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to fraudulently obtain the password, account tokens, or private security keys of any other user of the Services.
The use of the Services to violate the security of any computer network, crack automated encryption protocols, transfer or store illegal material, or engage in bulk cold-spam messaging workflows that violate third-party network guidelines is strictly prohibited. You will not execute bulk automated blast scripts or any background processes that place an unreasonable processing load on the infrastructure of the Services.
Further, the use of manual or automated scraping frameworks, web-crawlers, or data-spiders to copy pages or metrics from the Website is strictly barred. You will not decompile, reverse engineer, or attempt to isolate the core source code of the 3650HQ software applications. You remain responsible for calculating, withholding, filing, and reporting all corporate taxes, value-added taxes (VAT), and governmental assessments associated with your business activities via the platform.
You acknowledge that 3650HQ has no control over, and no duty to take action regarding: which operators gain access to your active workspace; how your system filters interpret incoming payload data; or what customer support resolutions your agents execute as a result of viewing thread metrics.
You release 3650HQ from all liability associated with your ingestion, processing, or exclusion of conversational data via the platform. 3650HQ makes no representations or warranties concerning the absolute delivery uptimes of third-party external networks (such as regional telecommunication links, Meta gateways, or TikTok network nodes).
THE SERVICES, SOFTWARE, INTERFACES, COIN BALANCES, AND WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE USE OF THE CRM UTILITIES WILL BE ENTIRELY UNINTERRUPTED, SECURE, OR ERROR-FREE. NO ADVICE OR STATUS DETAILS, WHETHER ORAL OR WRITTEN, ACQUIRED FROM 3650HQ OR THROUGH THE DASHBOARD ENVIRONMENT WILL CREATE ANY STRUCTURAL WARRANTY NOT EXPRESSLY MADE HEREIN.
For detailed configurations regarding how 3650HQ manages your organizational information, please review our comprehensive Privacy Policy, which is hereby incorporated into this Agreement by reference. Your acceptance of this Agreement constitutes your acceptance and agreement to be legally bound by the terms of our Privacy Policy.
As a condition to accessing workspace features, you are required to register an administrative profile with 3650HQ, setting a secure password and user identity verification parameter ("User ID"). You shall provide 3650HQ with accurate, complete, and up-to-date registration records. Failure to do so constitutes a direct breach of this Agreement, which may result in the immediate suspension or termination of your workspace.
You may not select or use a User ID containing a name or trademark belonging to another individual or entity without proper legal authorization. You are entirely responsible for protecting and maintaining the structural confidentiality of your account login credentials, API session headers, and integration secret keys.
You will indemnify, defend, and hold 3650HQ, its parent entities, subsidiaries, affiliates, directors, officers, and employees harmless (including, without limitation, from all damages, financial liabilities, settlement costs, legal fees, and administrative expenses) from any claim, audit, or demand made by a third party due to or arising out of your access to or use of the Services, your violation of this Agreement, your infringement of any third-party intellectual property or data privacy rights, or any compliance breach committed via your workspace integration tokens.
IN NO EVENT SHALL 3650HQ OR ITS INFRASTRUCTURE SUPPLIERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE WITH RESPECT TO THE WEBSITE OR THE SERVICES UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY:
3650HQ reserves the right to mandate the payment of upfront fees, platform subscription tiers, or communication coin balance top-ups for our Services. You shall pay all applicable fees described on the Website dashboard in connection with your selected software tier configurations.
3650HQ reserves the right to adjust its underlying tier price structures or modify credit token metrics at any time upon notice to you, which may be broadcasted via platform banners or email notices. Your ongoing deployment of the aggregation features following price notifications constitutes your acceptance of the adjusted fees. All payments made for subscription cycles or communication coin allocations are completely non-refundable.
The Services operate primarily by linking your workflow dashboards with Third-Party Developer Networks and Interfaces (such as the WhatsApp Business API, Google SMTP arrays, and TikTok Partner Systems). 3650HQ has no direct administrative oversight or control over the operational policies, compliance reviews, service bans, or interface adjustments enacted by these third-party platforms. When you link an external account node, you do so entirely at your own operational risk, and you acknowledge that 3650HQ is not responsible for any down-time or compliance actions taken by external platforms against your brand.
This Agreement shall remain in full force and effect while you utilize the Services. You may terminate your account usage and integration connections at any given time. 3650HQ may terminate or suspend your access to the aggregation services or block your account token validation at any time, for any reason, and without warning, if you are found to be running abusive code or spamming networks, which may result in the immediate forfeiture and permanent deletion of historical records linked to your workspace.
Upon the closure or termination of your account, your right to enter the dashboard, view metrics, or route messages via the 3650HQ software instantly drops. All clauses within this Agreement which by their natural construction are designed to survive contract termination shall completely survive, including ownership provisions, indemnity mandates, warranty disclaimers, and liability limits.
The failure of either party to exercise any right provided for herein shall not be deemed a waiver of any further rights under this Agreement. If any provision of this Agreement is determined by a competent legal authority to be unenforceable or invalid, that specific provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force, effect, and enforceable.
This Agreement is not assignable or transferable by you without 3650HQ's prior written consent. 3650HQ may freely transfer, assign, or delegate this Agreement and its operational rights and obligations without requiring external consent. No agency, partnership, joint venture, or employment relationship is created as a result of this Agreement. Section headings are included strictly for your structural convenience and carry no legal weight.
This Agreement shall be governed by, and construed in all respects in accordance with, the laws of the Federal Republic of Nigeria.
Any dispute, controversy, or claim arising out of or relating to this Agreement, including its existence, validity, interpretation, performance, breach, or termination, shall first be subjected to mutual amicable settlement negotiations. If the parties fail to resolve the issue amicably within thirty (30) days from the date the dispute is raised, the dispute shall be referred to and finally resolved by Arbitration in accordance with the Arbitration and Mediation Act, 2023.
If you have any questions, corporate claims, technical complaints, or compliance inquiries regarding the 3650HQ dashboard, you may reach out directly to our team at: support@3650hq.com.